NetNews Offline 2/NetNews Offline Volume 2.iso/news/comp/sys/amiga/misc-part1/6142

Internet Message Format | 1996-08-05 | 3.6 KB

Path: news2.delphi.com!not-for-mail
From: [e-mail] ([e-mail])
Newsgroups: alt.sources.amiga,comp.sys.amiga.games,comp.sys.amiga.advocacy,comp.sys.amiga.misc
Subject: Re: More against BETTER CONCEPTS
Date: 18 Feb 1996 18:35:53 -0500
Organization: Delphi Internet Services Corporation
Message-ID: <4g8d4p$[e-mail]>
References: <4fj7rr$[e-mail]> <[e-mail]> <4g7tek$[e-mail]>
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>: Obviously, Brian, you obviously don't realize that we are one of the
>: last standing complete Amiga Source for (almost) anything Amiga. I'm not
>: saying this should fix anything between us & David but mistakes
>: sometimes happen and in this case several. Of course the story is not
>: complete from david and you are only hearing his side, but we are still
>: to blame and are not refting that. If someone like yourself can't
>: appreciate us being 100% amiga and supporting it to death by writing
>: software for it, providing technical support for anything Amiga,
>: carrying almost anything for it and making a mistake then don't think of
>: us, don't look at our ads, don't enjoy our software,  because we don't
>: need people like you, in fact, people like you drive people like us into
>: the PC market and then all Amiga users will suffer because you wont be
>: able to buy SHIT in this country for your Amiga. If this ever happens,
>: we will remember to thank you.

> Ya know, threatening Amiga users by the above message is really, REALLY
> stupid. If you can't take the heat, get the f**k out of the Amiga
> business man...

I agree.  I haven't been following this thread too closely, but I had a
run-in with a major Amiga software publisher about a month ago with the
same attitude.  Without naming names, I got an upgrade flyer for the
product in late November, with a long list of included features and, shall
we say, "small external programs".  I waited until near the upgrade cutoff
date in late December to order, and when it arrived, I was disappointed
that none of the "small external programs" were included.  (They are
available in a more expensive version of the software.)  I contacted the
company via email, noting that I posted a list of features to usenet upon
first receiving the flyer, and listed the "external programs" (this
company has a strong usenet presence) which was never corrected by their
customer support, and that I waited nearly a month before ordering, which
seemed plenty of time to have alerted their telephone ordering service.
I suggested they should feel some obligation to  honor their advertising,
as they seemed to have plenty of opportunities to inform people of the
typo, and I offered to pay shipping and handling (up to $10) for the extra
"programs", as I agree that the Amiga market isn't currently a goldmine.
They succinctly said that if I didn't like the program I could have my
money back, and when I told them that they misunderstood my point, they
came at me with a smart-ass paragraph like the above.  They said they would
send me a clip art disk for my troubles, which never arrived, but then
I probably wouldn't have used it anyway.  Now was I wrong to expect better
service?  I don't generally stick to my guns as much as I did with this
company, but I thought I had several good points, which they completely
ignored.  If it was highly inconvenient for them to honor their advertising,
I guess I understand, but they didn't seem interested in even taking
preventative steps in the future.  My bottom line is, niche market or no
niche market, this should not be used as an excuse for poor service.

Todd
[e-mail]